We Want to Hear from You


Phone: (800) 631-4881


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To better assist you, please have your account information or bike share key number ready for our agents.


Please review our FAQ page to see if we can answer your inquiry before contacting Customer Service.

Here are a few general questions customers ask about ArborBike:


What is bike share?

Bike share was designed to allow users to make short trips around town. The sturdy-framed bikes are available at any docking station in the city. The bikes can be taken from any station and returned to any station in the bike share system.

When should I use bike share vs. bike rental?

While bike share has similarities to traditional bike rental, bike share is perfect for short trips around town. Traditional bike rental is a better option for trips longer than a couple of hours.

What should you use bike share for?

Bike share is perfect for short trips around town. Riders use bike share for commuting to work or leisure—like running errands, going to appointments or meeting up with friends. Bike share can also connect you to public transportation. Others use bike share simply for exercise or exploring the city.